Head WaiterWaitress - Chinese Speaker
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- To complete a full report of the days events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
Qualifications :
- Minimum 2 (two) years management experience in Restaurants and Bars.
- One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious friendly and fun demeanor
- Ability to multitask work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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