Rooms Reservations Intern
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service
- To answer all incoming reservation enquiries by telephone fax or email in a timely manner to the agreed departmental standard and wherever possible convert them into bookings
- To be fully knowledgeable in the operation functionality and standards required in using Opera and Delphi
- To adhere to the minimum rate / minimum stay selling strategies as implemented by the revenue team whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system ensuring all details are accurate and complete in line with agreed departmental standards
- To update any special requests and billing details in Opera
Qualifications :
- High School Diploma or equivalent required. College Degree in Business Hospitality or Related field preferred
- One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
- Hotel reservations experience gained in the Middle East preferable
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious friendly and fun demeanor
- Ability to multitask work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English with Arabic and other languages preferred
- Maintain positive and productive working relationships with other employees and departments
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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