Reservations Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Reservations Agent
An exciting opportunity has arisen for a Reservations Agent to join Rixos Premium Saadiyat Island Abu Dhabi.
Responsibilities:
- Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to book and block all rooms according to required standards and monitor all special reservations
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
Qualifications :
Your experience and skills include:
- Experience working as a Reservation Agent in 5* Hotels / Resorts.
- Customerservice & Data Entry experience.
- Turkish language is a must.
- Excellent written and verbal communication skills.
- Multitasking and timemanagement skills with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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