drjobs Guest Services Officer - Communications العربية

Guest Services Officer - Communications

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Maintain an up to date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.

Qualifications :

  • Minimum 12 years experience in a similar role in a  hotel.
  • Fluency in English both written and verbal communication skills.
  • Additional language is advantage.
  • Energy and enthusiasm with an eye for detail.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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