Core Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
PURPOSE OF POSITION
To provide accurate information concerning hotel facilities venues and functions and to handle all guest inquiries.
KEY ROLES & RESPONSIBILITIES
- Assist guests with all inquiries both hotel and nonhotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotels operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail messages facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotels policy while adhering to Raffles Behavioural Standards
Qualifications :
PERSONAL ATTRIBUTES
- Good English language verbal communication skills
- Ability to work cohesively with coworkers and managers as part of a team
- Ability to be attentive to guest needs remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multicultural environment
QUALIFICATIONS
- Secondary/High School education
EXPERIENCE
- Minimum two yearsexperience as a Concierge or in a related position
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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