Front Desk Agent
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Job Description
Actively welcome greet and check guests in
Inform guests with savvy knowledge of hotel its services the city and local happenings
Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in Nuvola or hotel specific recording process
Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken
Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk manage par stock and order supplies
Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment international currency etc.
Encourage upselling in order to maximize rates
Ensure work areas are cleaned and maintained at all times
Qualifications :
High School Diploma or equivalent required
One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
