Reservation Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
The Position
Handle customer calls inquiries pertaining to room reservations with a focus on revenue maximization and quality.
KEY ROLES & RESPONSIBILITIES
- Understand the key principles of ACCORS Pricing Strategies and Revenue Management
- Retail Corporate Leisure Group Other
- Rate Restrictions hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Cohost dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals Corporate Accounts Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCORS Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotels telephone system
- Maintain the Reservation correspondence
- Support the Revenue & Reservations Manager leader with special projects as required.
Qualifications :
PERSONAL ATTRIBUTES
- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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