Housekeeping Supervisor

Roles and responsibilities

• A minimum of 1-2 years of Supervisory Experience in a Luxury Hotel environment in the UAE.
• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Oversees the Daily Operations of FIVE’s award-winning Housekeeping Department with a ‘FIVE-Styled’ Approach and to meet Guest demands seamlessly.
• Maintains sensational Attention to Detail, curating stunning Guest Rooms, Public Areas, and back-of-house spaces to adhere to FIVE's next-level standards of ‘FIVE-Star’ Luxury.
• Inspires, trains, and mentors the Housekeeping Team to apply boundary-breaking Cleaning Techniques, ensuring safety protocols and Guest service is nothing short of exquisite.
• Monitors and controls the Usage of premium Housekeeping Supplies and equipment, ensuring lavishly stocked inventory that guarantees Cleanliness at all times.
• Prioritises Guest Satisfaction by Celebrating Excellence in Housekeeping, addressing and resolving any Guest concerns immediately, whilst embodying the ‘Vibe at FIVE.’
• Ensures Compliance with all Housekeeping Policies, procedures, and industry-leading Brand Standards.
• Conducts regular, remarkable Inspections of Guest Rooms and public areas, elevating the Guests’ Journey at FIVE and promptly addressing any areas for improvement.
• Fosters effective Communication and Collaboration with other Departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless Guest Experiences.
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
• Maintains Records, reports, and documentation of Housekeeping Activities, providing an award-winning level of Organisation and Care for room occupancy, maintenance requests, and lost and found items.

Desired candidate profile

Leadership Skills

1. Team Management: Overseeing housekeeping staff, assigning tasks, and ensuring effective performance.
2. Training and Development: Training new employees on cleaning procedures, safety protocols, and service standards.

Attention to Detail

1. Quality Control: Inspecting rooms and public areas to ensure cleanliness and adherence to standards.
2. Organizational Skills: Keeping track of cleaning supplies, equipment, and inventory management.

Communication Skills

1. Staff Coordination: Facilitating clear communication among housekeeping staff and other departments.
2. Guest Interaction: Addressing guest requests or concerns regarding housekeeping services.

Problem Solving

1. Conflict Resolution: Handling complaints or issues related to housekeeping in a professional manner.
2. Operational Troubleshooting: Quickly addressing staffing shortages or equipment failures.

Time Management

1. Task Prioritization: Organizing daily tasks and ensuring timely completion of cleaning duties.
2. Shift Management: Scheduling staff to ensure adequate coverage during busy periods.

Health and Safety Knowledge

1. Sanitation Standards: Ensuring compliance with health and safety regulations and maintaining cleanliness protocols.
2. Safety Training: Educating staff on proper handling of cleaning chemicals and equipment to prevent accidents.

Inventory Management

1. Supply Monitoring: Keeping track of cleaning supplies and equipment, and coordinating reorders as necessary.
2. Budget Awareness: Assisting in managing the housekeeping budget and controlling costs.

Physical Stamina

1. Active Engagement: Being able to stand, lift, and move throughout the facility for long periods.
2. Workload Management: Handling the physical demands of supervising and performing cleaning tasks.