Duty Manager Retail Electronics Store
Posted on :
04-10-2024
Employer Active
1 Vacancy
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Job Description
Job Summary & Purpose:
To manage specific categories in the store to include all aspects of stock manpower productivity front end margins and category s top line
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead inspire and motivate store teams to achieve top line target and front end margins
2 Monitor and review all store activities against predetermined targets that are set as per the AOP including productivity increase & improving efficiency
3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
4 Ensure that the prices changes are updated and reflected correctly on the merchandise
5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6 Ensure that the stocks/merchandise are received on time at the floor from inventory
7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9 Tracking the conversion rates at the department level/individual level
10 Responsible for handling and resolving escalated customer complaints and queries
11 Responsible for tracking and resolving queries on returns from customer care location transfer of merchandise/SKU s Brand Promise and customer deliveries
12 Monitor product availability for any in store promotions. campaigns reporting any shortfalls to the area manager
13 Training & Succession planning of the team members
14 Timely communication and submission of reports on Productivity Roster Leave Planning etc.
15 Check staff s grooming/discipline and punctuality
16 Adherence to the checklists and processes (staff discount policy store opening/closing etc)
17 MAMR adherence
18 Conducting One O Ones on a regular basis
Requirements
Experience(Yrs& Field):
3 years of experience in Retail Electronics background and 1 year of people management
Educational Qualification:
Preferably GraduateProfessional Certifications Retail Management
Ss & Abilities:
Customer Focus Result Orientation Team Work Leading People Communication Business Aen Problem Solving
Experience(Yrs& Field): 3+ years of experience in Retail Electronics background and 1 year of people management Educational Qualification: Preferably Graduate,Professional Certifications Retail Management Ss & Abilities: Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Aen, Problem Solving
Employment Type
Full Time
Key Skills
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