Customer Experience Manager
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
- Heading the Customer Service department, including on-shore and off-shore teams.
- Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
- Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
- Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
- Developing and managing the customer service department budget, allocating resources effectively.
- Develop service procedures, policies, and standards.
- Manage the functions of receiving, assessing, analysing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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