Guest Relation Manager for Dubai
Posted on :
01-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Brief
We are seeking to hire a Female Guest Relations Manager for one of our esteemed clients in Dubai. This role will be based in a real estate setting that offers shortterm residency villas and apartments. Your responsibilities will include managing the guest list greeting guests and arranging viewings of the villas and apartments. To be considered for this position candidates should have relevant experience in the hospitality industry.
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor bookings and ensure apartments / villas are prepared before checkin
- Coordinate luggage collection and storage
- Oversee checkin and checkout procedures including reservations and financial transactions
- Promptly address guests requests.
- Actively listen to and resolve complaints
- Ensure all guests receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure to resolve customer concerns
- Manage guest relations team (including Receptionists and Concierges) to ensure to comply with all standards and operating procedures
- Appraise team s performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties ign tasks and check on progress
- yse customer feedback from guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots including places to dine shop and sightsee
- Elish friendly relationships with regular clients
- Requirements and ss
- Proven work experience as a Guest Relations Manager Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Handson experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening ss
- Excellent problemsolving and multitasking ss
- Leadership ss along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management Tourism Business Administration or relevant field
Benefits
Salary: AED8000
Visa: provided by the company
Medical Insurance: provided by the company
Employment Type
Full Time
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
