IT Support Engineer - Capgemini - Zcomme

The Role
Responsibilities: Technical Support: Provide technical support for workplace collaboration technologies including telephones Microsoft Teams projectors and external phones. Respond to user inquiries troubleshoot issues and provide timely resolution to ensure smooth operation of collaboration tools. Telephony Management: Manage and maintain telephony systems including desk phones conference phones and VoIP solutions. Configure phone settings extensions voicemail and call routing rules according to user requirements and organizational policies. Microsoft Teams Support: Assist users with setup configuration and troubleshooting of Microsoft Teams collaboration platform. Provide guidance on using Teams for chat calling meetings and file sharing and resolve issues related to audio and video conferencing. Projector Maintenance: Maintain projector systems in meeting rooms conference rooms and presentation spaces. Perform regular maintenance troubleshoot connectivity issues and ensure optimal performance of projectors and audiovisual (AV) equipment for presentations. External Phones Assistance: Support users with setup and configuration of external phones including mobile devices softphones and Bluetooth accessories. Troubleshoot issues related to call quality connectivity and integration with collaboration platforms. User Training: Develop training materials and conduct training sessions for endusers on how to use workplace collaboration tools effectively. Provide guidance on best practices for communication collaboration and utilizing collaboration features. Documentation: Create and maintain documentation knowledge base articles and troubleshooting guides for workplace collaboration technologies. Document common issues resolutions and troubleshooting steps for reference by support staff and endusers. Vendor Coordination: Collaborate with telephony vendors service providers and equipment suppliers for procurement maintenance and repair of telephony and AV equipment. Coordinate vendor support and escalate issues as needed to ensure timely resolution. Quality Assurance: Conduct regular quality checks and testing of collaboration tools and equipment to ensure functionality reliability and performance. Monitor system health identify potential issues and implement proactive measures to maintain service uptime. Continuous Improvement: Identify opportunities for process improvements automation and optimization of workplace collaboration support services. Collaborate with crossfunctional teams to implement best practices standardize workflows and enhance user experience.

Requirements

• Bachelors degree in Information Technology Telecommunications or related field. Fresher or 2 years of experience in technical support IT support or telecommunications support roles with a focus on workplace collaboration technologies. Proficiency in troubleshooting telephony systems Microsoft Teams projectors and external phones. Knowledge of VoIP telephony solutions SIP and telephony protocols. Familiarity with Microsoft Teams collaboration platform and its features for chat calling meetings and file sharing. Experience with audiovisual (AV) equipment including projectors displays and audio conferencing systems. Strong customer service skills with the ability to communicate effectively with endusers stakeholders and technical teams. Experience with ticketing systems IT service management tools and remote support software. Ability to work independently prioritize tasks and manage multiple priorities in a fastpaced environment. Commitment to professional development and staying updated on emerging trends and technologies in workplace collaboration and telecommunications support.

About the company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350000 team members in more than 50 countries. With its strong 55year heritage and deep industry expertise Capgemini is trusted by its clients to address the entire breadth of their business needs from strategy and design to operations fueled by the fast evolving and innovative world of cloud data AI connectivity software digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.This job has been sourced from an external job board.
More jobs on