System Operations Support

The Operations Support Specialist is responsible for providing technical and administrative support for the daytoday operations of the business. To be responsible for troubleshooting and resolving technical issues ensuring the smooth operation of systems and processes and providing administrative support.

Specific Roles and Responsibilities

• To manage our menu integration menu structuring & other backend responsibilities.
• To maintain a track record of product management and a broad knowledge of softwares like Revel/ Grubtech/ Deliverect.
• To optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
• To assist with the implementation of new processes and procedures.
• To track and report on the operational performance of all our marketing platforms.
• To maintain policy and procedure documents related to all our marketing aggregators.
• To monitor system performance and ensure that all systems and processes are running efficiently.
• To provide additional administrative support to the organization for various tasks and projects.
• To provide technical support to other areas of the Company as requested or assigned.
• To know commonly used concepts practices and procedures within the food and beverage marketing fields.

• To able to work independently with little direction and multitask and handle various events at once while being extremely productive and timely.
• To able to work in multiple software applications to identify resolution to driver events.
• To diagnose and resolve problems in any of our online aggregator platforms.

Prerequisites

• Bachelors degree or masters degree in IT or any related field.
• 2 years experience in the F&B industry.
• Have 12 years of experience in softwares like Revel/ Grubtech/ Deliverect.

Character requirements

Excellent interpersonal skills

Positive Attitude

Creativity and forwardthinking

potential and attitude required to learn

Strong analytical skills

Confident and dynamic personality

Strong sense of aesthetics

Up to date with the latest trends and best practices

Excellent attention to detail

Ability to handle stress and pressure

Excellent team management skills

Willing to travel and flexible to work long hours

Emotional Intelligence

Remote Work :

No