Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
Retrieve and stock all linen, china, silver, glassware and food and beverage items.
Complete opening and closing side work as assigned and have all tables set according to standard. Provide unobtrusive and professional service.
Serve an appetizer to guests while explaining the contents and preparation.
Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards.
Change ashtrays and crumb tables.
Carry trays properly and safely as well as break them down.
Clear tables and reset them for specific number of persons.
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