Customer Service Representative - Real Estate

On behalf of our client a premier real estate development and services company based in Dubai we are seeking a Customer Service Representative to join their team.

The ideal candidate will be responsible for providing exceptional customer service and support to clients throughout their interaction with the company. This role involves addressing inquiries resolving issues and ensuring a high level of client satisfaction across all touchpoints. You will be the key point of contact for clients managing their concerns efficiently and professionally.

Key Responsibilities:

• Serve as the primary point of contact for clients handling inquiries via phone email and inperson with professionalism and courtesy.
• Provide accurate and timely information regarding property details leasing processes and company services.
• Address and resolve client issues and complaints promptly ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests including maintenance issues lease agreements and account inquiries.
• Maintain detailed records of client interactions transactions and feedback in the companys CRM system.
• Collaborate with other departments such as sales and maintenance to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct followups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies services and market trends to provide accurate and uptodate information to clients.

Requirements:

• Bachelors Degree in Business Administration Communications or a related field.
• Minimum 2 years of experience in a customer service role preferably within the real estate or property management sector.
• Excellent verbal and written communication skills with a strong customerfocused attitude.
• Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.
• Proficient in using CRM software and Microsoft Office Suite (Excel Word PowerPoint).
• Knowledge of Dubai real estate market trends and regulations is an advantage.

Remote Work :

No