Senior Operations Lead - Logistics - Careem

Job Summary:

The Senior Operations Lead Logistics is responsible for overseeing and managing relationships with fleet partners & captains supervisors ensuring the efficient operation and maintenance of the fleet. This role involves coordinating with internal teams and external captains to optimize fleet performance reduce costs and maintain high service standards.

Key Responsibilities:

• Fleet Management: Oversee daily operations related to fleet management including captain acquisition captain uniforms and boxes. Ensure that the fleet is operating efficiently and in compliance with company policies and industry regulations.

• Acquisition: Develop and maintain strong relationships with fleet captains and captains. Negotiate contracts manage service level agreements (SLAs) and address any issues or concerns that arise in day to day business operations.

• Performance Monitoring: Track and analyze key performance indicators (KPIs) related to fleet performance and fleet captains. Use datadriven insights to identify areas for improvement and implement strategies to enhance operational efficiency.

• Budget Oversight: Manage the fleet budget including monitoring expenses forecasting future costs and identifying opportunities for cost savings. Ensure that all expenditures are within budgetary constraints.

• Compliance: Ensure that all fleet operations adhere to relevant safety legal and environmental regulations. Stay updated on industry best practices and regulatory changes.

• Team Leadership: Supervise and mentor a team of fleet coordinators or assistants. Provide guidance training and support to ensure high performance and professional development.

• Fleet Reporting: Prepare and present regular reports on fleet performance and budget status to senior management. Highlight achievements challenges and recommendations for improvements.

• Problem Resolution: Address and resolve any issues related to fleet operations or captain relations in a timely and effective manner. Implement corrective actions as necessary.

Qualifications:

• Bachelors degree in Business Administration Logistics Fleet Management or a related field. Relevant experience may be considered in lieu of a degree.

• Proven experience in fleet management logistics or a related role with at least 35 years of supervisory experience.

• Strong understanding of fleet operations fleet maintenance and industry regulations.

• Excellent negotiation communication and interpersonal skills.