istant Restaurant Manager

Responsibilities:

• Assist the restaurant manager in supervising and coordinating the activities of frontofhouse and backofhouse staff to ensure smooth operations and excellent customer service.
  
• Monitoring and managing inventory levels to ensure availability of ingredients supplies and equipment necessary for smooth operations.
  
• Train mentor and motivate staff on restaurant policies procedures and customer service standards ensuring consistent adherence.
  
• Monitor and manage customer satisfaction promptly addressing any concerns or complaints to ensure a positive dining experience.
  
• Collaborate with the restaurant manager in implementing strategies to drive transaction growth increase average order value (AOV) and achieve sales growth likeforlike (LFL) and managing P & L.
  
• Support the restaurant manager in analyzing financial reports sales data and operational metrics to drive revenue growth and cost efficiencies.
  
• Assist in scheduling staff optimizing labor costs and ensuring appropriate coverage during peak hours and special events.
  
• Oversee health and safety (H&S) protocols ensuring compliance a safe working environment and effective accident/incident management.
  
• Assist in recruiting hiring and onboarding new staff members conducting interviews and managing the administration process.
  
• Monitor and control stock levels implement stock rotation procedures and minimize wastage to maximize profitability.
  
• Collaborate with suppliers to manage deliveries monitor dispatch times and ensure timely receipt of quality ingredients and products.
  
• Assisting in managing the delivery dispatch process to ensure orders are dispatched in a timely and efficient manner.
  
• Collaborating with the kitchen and service teams to ensure prompt preparation and packaging of delivery orders.
  
• Monitoring the order queue and assisting in assigning delivery drivers based on availability and proximity to the delivery location.
  
• Monitoring and managing the average preparation time for delivery orders to ensure timely and accurate order preparation.
  
• Oversee the overall running of the restaurant ensuring smooth operations efficient service and effective communication between staff members.
  
• Manage customer satisfaction by monitoring service quality response time and complaint management striving for continuous improvement.
  
• Collaborate with the restaurant manager to develop and implement training programs performance evaluations and recognition initiatives.
  

Requirements

• Proven experience in a supervisory or assistant management role in the restaurant industry.
  
• Strong leadership and organizational skills to assist in managing a team and overseeing restaurant operations.
  
• Excellent interpersonal and communication skills to interact with staff guests and vendors.
  
• Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
  
• Indepth knowledge of restaurant operations including frontofhouse and backofhouse procedures.
  
• Familiarity with financial reporting sales analysis and cost control measures.
  
• Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
  
• Knowledge of health safety and sanitation regulations in a restaurant environment.
  
• Proficient computer skills for pointofsale systems inventory management and scheduling software.
  
• Flexibility to work evenings weekends and holidays as required.
  
• Ability to lift and carry moderate weights and stand for extended periods. Flexibility to work evenings weekends and holidays as required.
  
• Knowledge of Tortilla Restaurants menu brand and service standards are an advantage.
  
• Ability to lift and carry moderate weights and stand for extended periods.