IT Field Support Officer

Position: IT Field Support Officer

Job Overview:

We are seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a fulltime permanent position with opportunities for growth and development within the company.

Key Responsibilities:

Provide onsite technical support to clients in Abu Dhabi and surrounding areas

Troubleshoot and resolve hardware and software issues for desktops laptops printers and other IT equipment

Install and configure new hardware and software as needed

Conduct regular maintenance and updates on client systems

Collaborate with the IT team to improve processes and procedures

Maintain accurate records of all support activities and resolutions

Communicate effectively with clients to ensure their satisfaction and address any concerns

Stay uptodate with the latest technology trends and advancements in the industry

Adhere to company policies and procedures at all times

Qualifications:

Bachelors degree in Computer Science Information Technology or a related field

Minimum of 2 years of experience in a similar role preferably in a customerfacing environment

Strong knowledge of hardware software and networking systems

Experience with Microsoft Office Suite and other common business applications

Excellent problemsolving and analytical skills

Exceptional communication and interpersonal skills

Ability to work independently and in a team environment

Familiarity with ITIL processes and procedures is a plus

Willingness to travel to client sites within Abu Dhabi and surrounding areas

Benefits:

Competitive salary package

Health insurance coverage

Annual leave and public holidays

Opportunities for professional growth and development

Dynamic and supportive work environment

If you are a highly motivated and skilled IT professional looking for a challenging and rewarding career opportunity we encourage you to apply for this position. Join our team at Star Services LLC and be a part of our success story.

Remote Work :

No