IT Field Support Officer
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Job Description
Position: IT Field Support Officer
Job Overview:
We are seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a fulltime permanent position with opportunities for growth and development within the company.
Key Responsibilities:
Provide onsite technical support to clients in Abu Dhabi and surrounding areas
Troubleshoot and resolve hardware and software issues for desktops laptops printers and other IT equipment
Install and configure new hardware and software as needed
Conduct regular maintenance and updates on client systems
Collaborate with the IT team to improve processes and procedures
Maintain accurate records of all support activities and resolutions
Communicate effectively with clients to ensure their satisfaction and address any concerns
Stay uptodate with the latest technology trends and advancements in the industry
Adhere to company policies and procedures at all times
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field
Minimum of 2 years of experience in a similar role preferably in a customerfacing environment
Strong knowledge of hardware software and networking systems
Experience with Microsoft Office Suite and other common business applications
Excellent problemsolving and analytical skills
Exceptional communication and interpersonal skills
Ability to work independently and in a team environment
Familiarity with ITIL processes and procedures is a plus
Willingness to travel to client sites within Abu Dhabi and surrounding areas
Benefits:
Competitive salary package
Health insurance coverage
Annual leave and public holidays
Opportunities for professional growth and development
Dynamic and supportive work environment
If you are a highly motivated and skilled IT professional looking for a challenging and rewarding career opportunity we encourage you to apply for this position. Join our team at Star Services LLC and be a part of our success story.
Remote Work :
No
Employment Type
Full Time
