Food and Beverage Hostess

• Maintains complete knowledge of the features, services, rates, and promotions at the restaurant and the club.
• Act as the main contact for VIP guests in the outlets and provide personalized service.
• Collects guest information (name, email, nationality, area of living) to maintain a guest database and nationality mix.
• Knows each outlet’s reservations and makes necessary arrangements for special requests, birthdays, anniversaries, etc.
• Maintains the highest standard of professionalism, ethics, and attitude towards guests and colleagues.
• Develop strong, productive, professional relationships with guests.
• To pay attention to client comments and suggestions, immediately take all required corrective measures and send remarks to the Outlets Manager.
• To attend all the training subjects for the service colleagues and follow all rules and policies of the hotel.
• To report on the scheduled time, clean and tidy, and wear the correct uniform.
• To handle cash and credit card procedures according to the guidelines of the accounting department.

About you

• Caring, positive attitude towards guests and colleagues.
• Hospitality mindset.
• Upholds professional values, ethics, and standards of integrity.
• Have a strong eye for detail.
• Good level of English
• Genuine interest in helping guests.
• Must possess high levels of integrity and maturity.
• Ability to work on weekends and night shifts.