Patient Administrator - Billing
Posted on :
15-08-2024
Employer Active
1 Vacancy
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Job Description
- To provide the first point of contact for patients and visitors to King’s.
- Ensure that the reception desk is always manned.
- Meet and Greet patients at point of reception.
- Ushering, guiding and directing patients and visitors as per clinical pathway.
- To ensure patient and visitor's safety by responding appropriately and timeously to their needs.
- To provide accurate and appropriate verbal and written information including answering queries about our provided services.
- Answering telephones within 5 rings and using King’s Etiquette
- To respond to and actively encourage patient feedback. i.e. To issue and collect Patient Satisfaction Surveys
- Ensure the correct collection of payments at cash desk, double checking when unsure.
- Support to ensure the smooth running of the administrative functions of the organisation
- To provide a courteous efficient and timely welcome to patients and their relatives and visitors
- Follow security measures that are in place to ensure the safety of staff, visitors, patients and relatives including checking Identification of external contractors.
- To answer telephone inquiries promptly, efficiently and politely, resolving local issues and referring to the other relevant staff as appropriate, adhering to the agreed script.
- To ensure that medical notes are available for all patients that are to be seen in the Medical Centre.
- To organise documents in the correct order.
- To collect payments in an accurate and timely manner
- To enter and retrieve data from the computer systems in place to acceptable data quality standards.
- To ensure correct collection of payments at cash desk in a professional and timely manner.
Employment Type
Full-time
Department / Functional Area
Key Skills
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