IT Support Engineer - Kazamer

The IT Support Engineer is a crucial role within the IT department responsible for providing advanced technical support and assistance to endusers while maintaining the overall IT infrastructure. This role requires a deep understanding of various technologies strong problemsolving skills and effective communication to ensure the smooth operation of the companys IT systems.

Responsibilities:

Technical Support:

• Provide highlevel technical support to endusers including troubleshooting hardware software network and application issues.
• Diagnose and resolve complex technical problems efficiently and effectively.
• Assist in resolving escalated support tickets from junior support staff.

IT Infrastructure Management:

• Maintain and monitor the organizations IT infrastructure including servers network devices and security systems.
• Work as a system administrator to ensure the proper functioning and availability of servers and services.
• Participate in the planning implementation and maintenance of IT infrastructure upgrades and improvements.

Incident and Problem Management:

• Manage and respond to critical incidents promptly minimizing downtime and ensuring business continuity.
• Investigate and analyze recurring technical issues identifying root causes and implementing preventive measures.

EndUser Training and Documentation:

• Develop and deliver training sessions for endusers to enhance their technical skills and knowledge.
• Create and maintain comprehensive documentation including user guides standard operating procedures and knowledge base articles.

Security and Compliance:

• Implement and enforce IT security policies ensuring that systems and data are protected from unauthorized access and threats.
• Stay updated on industry best practices and compliance regulations making necessary adjustments to maintain a secure IT environment.

Hardware and Software Management:

• Manage hardware and software inventory ensuring accurate records and timely replacements or upgrades as needed.
• Coordinate with vendors for procurement maintenance and repair of IT equipment and software licenses.

Collaboration and Communication:

• Collaborate with crossfunctional teams to address technical challenges and contribute to ITrelated projects.
• Communicate effectively with nontechnical stakeholders to explain complex technical concepts in simple terms.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field (or equivalent work experience).
• 3 to 5 years of experience in IT support roles with a proven track record of handling complex technical issues.
• Strong knowledge of operating systems (Windows macOS) hardware components and networking principles.
• Proficiency in troubleshooting software applications email systems and hardware peripherals.
• Familiarity with ITIL framework and best practices in incident problem and change management.
• Experience with remote support tools and techniques.
• Excellent communication and interpersonal skills.
• Industry certifications such as CompTIA A Microsoft Certified: Azure Fundamentals Cisco CCNA etc. are a plus.
• Ability to work independently and collaborate effectively within a team.

Benefits:

• A collaborative environment where diversity is celebrated.
• A flexible workforce.
• A competitive market salary with housing and transport allowances.
• A fastmoving supportive company where everybody takes ownership over their work.
• The opportunity to share in the success of the business with stock options for qualifying employees.
• The opportunity to work on a product with growing global appeal.
• The opportunity to work with some of the most talented people in the industry from wellknown digital brands.

About Kazamer Tax Consultancy:

Kazamer Tax Consultancy is dedicated to providing exceptional tax advisory services to our clients. Based in Dubai we pride ourselves on fostering a collaborative and innovative work environment. Join us and be a part of a team that values excellence integrity and growth.