Guest Relations Manager
Posted on :
11-12-2024
Employer Active
1 Vacancy
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Job Description
- Manage the Guest Relations department.
- Review guests arrival and departure lists daily and allocate tasks to the Guest Relations team.
- Accommodate VIP guests and oversee their stay.
- Liaise with Property Services to ensure properties are guest-ready and maintain top quality.
- Oversee guest experiences throughout their stay, addressing all needs and concerns.
- Provide specialized support to guests, maintaining open communication and timely responses.
- Manage difficult communications with dissatisfied guests.
- Handle challenging situations and issues that may occur during guest stays.
- Coordinate with Reservations and Property Services to communicate guest expectations and issues.
- Manage and report claims for damages caused by guests.
- Prioritize tasks and communicate effectively with colleagues.
- Work on ad-hoc projects and tasks as required.
Employment Type
Full-time
Department / Functional Area
Key Skills
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