Sales Coordinator - RAK Properties PJSC
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1 Vacancy
Job Description
Handling Direct Inquiries
- Respond to inbound calls and direct inquiries from potential clients providing detailed information about RAK Properties offerings and addressing their specific needs.
Lead Management
- Monitor and ensure that leads passed over to the sales team are being effectively managed and followed up acting as an ambassador for the customer journey.
Conversion and Incentives
- Work towards converting leads from campaigns into sales with financial incentives provided for successful conversions.
Customer Engagement
- Engage with clients to understand their requirements advising them on property merits and terms of sale ensuring they have all the information needed to make informed decisions.
CRM Management
- Accurately document all client interactions inquiries and followup actions in the companys CRM software (Bitrix) ensuring records are kept uptodate.
Sales Reporting
- Prepare and submit periodic sales activity reports to management detailing the outcomes of direct inquiries and lead followups while identifying areas for improvement.
FollowUp
- Conduct followup communications with clients to answer further questions provide additional information and work towards closing sales.
Customer Service
- Deliver highquality customer service effectively handling any concerns or complaints and ensuring a positive client experience throughout the sales process.
Skill Sets
- Strong communication skills with excellent telephone manners.
- Fluency in English and at least one other language (English and Arabic English and Russian or other language combinations are a bonus).
- Quick and accurate computer skills particularly in CRM systems.
- Ability to work in a targetdriven environment with strong negotiation skills.
- High performance and driven with the ability to work split shifts between 9:00 AM and 8:00 PM.
- Background in real estate is a must.
- Ability to remain calm under pressure especially when dealing with client inquiries.
- Confident selfmotivated and proactive in managing customer journeys.
- Friendly personality and a team player with a positive attitude.
Education & Experience
- Bachelors degree in a relevant field or equivalent experience.
- Previous experience in real estate telesales customer service or a similar role handling direct inquiries with a proven track record of meeting or exceeding sales targets.
- Experience in managing or overseeing customer journeys and ensuring high standards of lead management.
- Experience in working with financial incentives related to sales perf
Employment Type
Full Time
