Sales Coordinator - RAK Properties PJSC

Handling Direct Inquiries

• Respond to inbound calls and direct inquiries from potential clients providing detailed information about RAK Properties offerings and addressing their specific needs.

Lead Management

• Monitor and ensure that leads passed over to the sales team are being effectively managed and followed up acting as an ambassador for the customer journey.

Conversion and Incentives

• Work towards converting leads from campaigns into sales with financial incentives provided for successful conversions.

Customer Engagement

• Engage with clients to understand their requirements advising them on property merits and terms of sale ensuring they have all the information needed to make informed decisions.

CRM Management

• Accurately document all client interactions inquiries and followup actions in the companys CRM software (Bitrix) ensuring records are kept uptodate.

Sales Reporting

• Prepare and submit periodic sales activity reports to management detailing the outcomes of direct inquiries and lead followups while identifying areas for improvement.

FollowUp

• Conduct followup communications with clients to answer further questions provide additional information and work towards closing sales.

Customer Service

• Deliver highquality customer service effectively handling any concerns or complaints and ensuring a positive client experience throughout the sales process.

Skill Sets

• Strong communication skills with excellent telephone manners.
• Fluency in English and at least one other language (English and Arabic English and Russian or other language combinations are a bonus).
• Quick and accurate computer skills particularly in CRM systems.
• Ability to work in a targetdriven environment with strong negotiation skills.
• High performance and driven with the ability to work split shifts between 9:00 AM and 8:00 PM.
• Background in real estate is a must.
• Ability to remain calm under pressure especially when dealing with client inquiries.
• Confident selfmotivated and proactive in managing customer journeys.
• Friendly personality and a team player with a positive attitude.

Education & Experience

• Bachelors degree in a relevant field or equivalent experience.
• Previous experience in real estate telesales customer service or a similar role handling direct inquiries with a proven track record of meeting or exceeding sales targets.
• Experience in managing or overseeing customer journeys and ensuring high standards of lead management.
• Experience in working with financial incentives related to sales perf