Associate Director Ecommerce - FMCG Brands

In this role you will be at the forefront of designing and implementing cuttingedge eretail strategies that align with the business goals of global FMCG and beauty brands.

Your Role:

As an Associate Director ECommerce in Dubai you will work closely with your account team to optimize customer journeys and provide indepth assessments of retailer websites and leading ecommerce platforms. Your contributions will drive tangible results significantly impacting your clients business growth.

Key Responsibilities:

• Deliver impactful client presentations and manage substantial project budgets.
• Serve as a trusted advisor delivering value to clients businesses daily.
• Develop and execute strategies that exceed client business objectives.
• Acquire comprehensive knowledge of client business challenges competitive landscapes and industry trends.
• Lead multiple fastpaced projects across various business lines.
• Ensure projects are completed on time and within budget.
• Oversee and mentor Account Supervisors Account Executives and Coordinators.
• Liaise between junior account staff senior leaders and other agency departments such as Production Strategy and Creative.
• Adapt ecommerce strategies to meet local market needs while aligning with commercial direction.
• Ensure consistency and accuracy of product/service offerings on eshops and marketplaces.
• Create and manage impactful digital assets like banners and product images.
• Implement and manage local promotion tools and systems.
• Analyze local data reports and monitor key metrics including traffic and conversion rates.
• Collaborate with local and international partners on essential integrations such as payment systems age verification and delivery.
• Work with local Web Presence teams to customize sites (including mobile versions) for different customer segments and manage publishing tasks.
• Recommend and implement improvements to enhance the online customer journey and drive growth.
• Ensure the ecommerce platform is accessible operational and welladopted.
• Monitor and report key metrics ensuring vendor service level agreements are met for optimal customer service quality.
• Lead the relationship between the client and agency team spearheading large national initiatives across the EMEA regions.

Qualifications:

• 8 years of eCommerce experience in digital commerce retailers & intermediaries or a similar industry role preferably within an agency setting.
• Working with leading Ecommerce Marketplaces ie Amazon (brandstores) will be great advantage.
• Proven ability to prioritize effectively in a fastpaced environment with competing demands.
• A strong team player with a commitment to the agencys success.
• Experience in team management demonstrating leadership mentoring and coaching abilities.
• Strong business acumen coupled with excellent problemsolving and analytical skills.
• Exceptional communication and organizational skills.
• A resultsdriven mindset with a strong focus on customer satisfaction.
• Experience in presenting to and influencing at the Executive level.
• Ability to adapt quickly to dynamic environments.
• Proactive selfmotivated with a strong drive to take action and overcome challenges.

Remote Work :

No