Guest Service Centre Agent

• As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
• This service must be sincere, warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted where ever possible.
• He / she should be empathetic to all mood and time restrictions.
• He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
• One should be creative and confident and be prepared to step outside of the confines of comfort.
• He / she should take the time to get to know the guests and be committed to service excellence.
• Team play is imperative and having the time to invest in self and employee development is mandatory.
  

Key Deliverables And Responsibilities

Planning and Organising:

• Ensure that all Mövenpick Hotels & Resorts standards are adhered to
• Guests should not be kept waiting.
• Guests should be made to feel welcome, feel at home and relaxed
• We are to anticipate guests needs so there is little need to ask us for anything
• “Yes is the answer, what is the question?” is a key mind frame