Front Desk Agent

• Welcome guests warmly as they arrive, addressing them with courtesy and professionalism.
• Assist guests with check-in and check-out processes efficiently, ensuring accuracy in all transactions.
• Provide information about hotel facilities, services, and local attractions to guests, assisting them in making the most of their stay.
• Handle guest inquiries and requests promptly and effectively, demonstrating exceptional problem-solving skills.
• Coordinate with other hotel departments to fulfill guest needs, such as housekeeping, room service, and concierge services.
• Maintain a neat and organized front desk area, ensuring it reflects the luxury and sophistication of the hotel.
• Utilize hotel management software for guest bookings, reservations, and billing processes accurately.
• Handle cash and credit card transactions securely, following hotel policies and procedures.
• Respond to guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction.
• Uphold the hotel's standards of service excellence, adhering to brand guidelines and protocols at all times.
• Assist with administrative tasks as needed, including filing, photocopying, and data entry.
• Collaborate with colleagues to create a cohesive and efficient work environment, fostering a culture of teamwork and mutual support.
• Stay updated on hotel promotions, events and special offers and promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols
  

Qualifications

• Fluency in English language, any additional language is an advantage.
• Previous experience in a customer service role, preferably in the hospitality industry, is preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
• Exceptional organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
• Proficiency in using computers and hotel management software is desirable.
• A positive attitude and a passion for providing outstanding customer service.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operations.