- Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.
- Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.
- Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
- Manage inventory of cleaning supplies and equipment, and reorder as necessary.
- Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
- Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
- Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
- Ensure compliance with health and safety regulations and hotel policies.
- Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
, Qualifications
Your experience and skills include:
- Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
- Strong knowledge of cleaning and sanitation products, techniques, and equipment.
- Excellent organizational and leadership skills with the ability to manage a diverse team.
- Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in English; knowledge of additional languages is a plus.
- Flexibility to work various shifts, including weekends and holidays.