Customer Service Representative Emirati with family book
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Job Description
Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers. Provide detailed information about plan features benefits and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and crossselling of products or services.
Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
Maintaining a positive empathetic and professional attitude toward customers at all times.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Identify and assess customers needs to achieve satisfaction
Follow communication procedures guidelines and policies
Take the extra mile to engage customers. Respond promptly to customer inquiries.
Recognize document and alert the team leader of trends in customer calls.
Acknowledging and resolving customer complaints.
Take the extra mile to engage customers. Respond promptly to customer inquiries.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions transactions comments and complaints.
Providing feedback on the efficiency of the customer service process.
Benefits
Requirements
Experience (Yrs & Field) : Minimum 2 year experience in sales
Educational Qualification : Graduate
Professional Certifications : Certification in customer service
Skills & Abilities:
o Excellent verbal and written communication skills
o Strong team player.
o Listening Skills.
o Multitasking.
o Problem solver
o Computer proficiency
Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Minimum 2 years experience in Retail Sales Proven experience in a retail sales role, with demonstrated success in meeting or exceeding sales targets. Leadership and team management experience is highly desirable. Strong communication and interpersonal skills. Customer-focused with a passion for delivering excellent service. Knowledge of the products or services offered in the store. Proficiency in using point-of-sale (POS) systems and other retail software. Ability to work in a fast-paced and dynamic retail environment. Organizational skills and attention to detail.
Employment Type
Full Time
