Receptionist

Your missions:

• You ensure a personalized and warm welcome, the well-being of the guests is always your priority.
• You make the link with the different departments of the hotel according to the guests' requests, you are a "facilitator" recognized within the establishment.
• You are dedicated to continuously improving the quality of the hotel's services, your ideas are always welcome, and we encourage you to bring them onto the table!
• You are the guardian of the guest's loyalty; they will certainly come back a little for you.
• You will be trained in the financial tracking of revenues, and the safety of property and people.
• During the night shift, you are responsible for the activities of the establishment in the absence of your hierarchy: hotel closing, cash collection, and anticipating the needs of the next day.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, e.g.: wedding guests, christenings.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Attend the hotel bar and prepare simple snacks for our customers.
• Support the breakfast shift when necessary, making sure that there are not shortages in our buffet breakfast and that it’s well presented.
  

, Qualifications

Let's talk about you:

• Careful of others and the environment around you: you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch!
• With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.
• Fluent in English and Spanish. Any other languages will be a plus (French ideal)
• With a desire to grow in this sector and a passion for meeting customers’ needs and for offering an outstanding experience to our guests and customers.
  

By joining us as a receptionist, you will become anHeartist.

Additional Information

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in 110 countries
• Development and career opportunities
• Benefits according to the role
• Accor discounts card
  

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.