Finance and Insurance Telesales Agent

• Handle the entire finance and insurance paperwork process for customers who buy a pre-owned car at Kavak, ensuring every transaction is completed accurately and efficiently.
• You will provide a delightful customer experience, maintaining continuous engagement with customers throughout the finance and insurance stages of their journey and resolving any issues or concerns that may arise during the process.
• You will propose and implement ideas to improve the finance and insurance customer journey.
• Collaborate with the Call Center team to ensure a seamless transition for customers.

What are we looking for?

• Minimum 2-3 years experience working as a Relationship Manager or as Finance & Insurance agent in the bank/automotive industry.
• Positive attitude and integrity to build trust and achieve success while offering a jaw-dropping experience to our customers
• Excellent verbal and written communication skills
• Advanced English proficiency level
• Attention to detail and problem-solving skills
• A deep understanding of our value proposition and the ability to empathize with others
• Ability to handle rejection, stay motivated, and adapt to changing circumstances
• Ideally, a genuine passion for cars!