Sales Agent

An opportunity has arisen for a Sales Agent to join our team in Room Dining at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Personalize guest interactions by addressing them by name and demonstrating cultural awareness of Arabic etiquette.
• Efficiently and accurately take guest orders from in house guests.
• Answer incoming calls within three rings, adhering to established standards.
• Extend personalized greetings to guests, addressing them by name, and offer comprehensive assistance throughout their visit.
• Study the in room dining menu thoroughly to provide informed recommendations to guests, including knowledge of ingredients and preparation methods.
• Memorize menu item prices to facilitate seamless transactions and enhance guest experience.
• Utilize effective upselling techniques to maximize revenue and contribute to business profitability.
• Promptly relay guest feedback or concerns to managers for immediate resolution.
• Proactively ensure guest satisfaction by regularly checking in with them during their stay and assisting team members with mise en place duties during downtime.