Digital Experience Specialist

• Bachelor’s degree in business administration, Information Technology or related field is mandatory.
• Proven experience in a similar role, with a focus on business support, customer experience, and process improvement is mandatory.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proficiency in digital tools and technologies, with a keen interest in staying updated on industry trends and best practices.
• Ability to work independently and as part of a team, with a proactive and results-driven approach.
• Experience with CRM systems, or customer support software.
• Certification in process improvement methodologies such as Six Sigma or Lean Management is an advantage.
  

Minimum of 3 years of experience in a similar role in Banking (preferably digital banking)