Analyze customer value chains and communicate account requirements to internal SE teams (Hubs/Regions and Business Areas).
Influence SE strategies to address customer needs by leveraging the full SE portfolio.
Initiate development planning and processes for SE products, systems, and solutions that align with customer needs (e.g., through workshops).
Encourage joint development projects by facilitating information exchange.
Use SalesForce CRM tool to track and update progress of opportunities.
Operational Planning:
Identify and develop short, medium, and long-term business opportunities for SE.
Translate market strategy into actionable short/mid-term account plans.
Maintain comprehensive documentation of strategic and operational account planning, ensuring transparency and information sharing on SE business within the account.
Responsibility for Customer:
Gain in-depth understanding of the customer's business targets, challenges, needs, processes, value chain, and key business drivers.
Transfer this knowledge effectively to SE Business Areas and Hubs/Regions.
Focus on strategic business opportunities by coordinating activities across involved SE teams.
Represent the customer within SE, ensuring a synchronized and unified approach.
Deliver value to the customer through new business creation, information sharing, and market intelligence, thereby opening up new opportunities for SE.
Oversee customer satisfaction surveys to demonstrate commitment and passion for the customer relationship.
Strategic Account Development:
Develop and execute a comprehensive 3-5 year UAE account strategy aligned with customer goals, market insights, and identified business opportunities.
Ensure agreement on strategy figures and KPIs from all participating SE Business Areas to guarantee unified support.
Formulate a strategic Account Development Plan in harmony with Hub/Region and Business Area business planning to foster long-term business growth.
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