Senior Officer

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

Job Overview

As Customer Sales Representative - Trade at Emirates NBD, your role is to

Improve customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints. Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training. Investigate all reopened cases in order to identify gaps for effective resolution.

Responsibilities

• Assist Trade Specialist's to all type’s requests assigned to them for effective resolution/TAT.
• Processing to all requests on Tracksoft with less errors.
• Handle all types if SRs logged in CRM queues.
• Investigates and identifies appropriate resolution and Avoid escalations
• Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
• Forward all requests received through emails from Trade Specialist's/ RM's and various internal departments.
• Liaise with various departments with regards to approval processes and handling issues (end to end).
• Providing customers all related information regarding processes and procedures.
  

To be successful in this role, you will need the following skills and experience…

• University Degree
• 0-2 years in banking experience preferably in customer service role.
• Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.
• Basic Customer Operations experience
  

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees