Welcome the guests to Shangri-La Hotel
Complete initial check-in of all new guests.
Be present and attentive at all times.
Work with hotel colleagues to keep excellent service standards.
Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
Be an ambassador for the brand & also for Abu Dhabi.
Bid farewell to departing guests and leave them with a fond memory.
Empathetically listen to client queries/complaints and work with colleagues/management to find solutions