Patient Relations Manager

• Supports the provision of safe, patient and family focused quality care.
• Assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.

DUTIES AND RESPONSIBILITIES:

• Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
• Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
• Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
• Enters all registration data into HIS accurately and obtain patient signature on verified printed registration form.
• Adheres to the hospital policy Identification of Patient” during appointment booking, registration and cashier process.
• Modifies patient information on HIS upon their attendance or calling according to the established criteria.