Call Center Agent
Posted on :
06-11-2024
Employer Active
1 Vacancy
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Job Description
- Responds to incoming calls from patients,dental offices, or other stakeholders as per standard.
- Coordinates with dental staff by efficiently scheduling and rescheduling patient appointments using the dental practice's appointment management system, to identify available appointment slots and match them with patients' preferences.
- Reminds patients of their upcoming appointments and confirms their attendance by calling, reduces no-show rates and ensures the best utilization of the dental practice's schedule.
- Updates and maintains patient records in the database precisely, including personal information, medical history, and insurance details.
- Adheres to established communication protocols and guidelines when handling patient calls and sensitive information.
- Responds to patient inquiries about dental services, insurance coverage, pricing, and general practice information with knowledge and empathy.
- Resolves patient concerns and complaints in a professional manner, ensuring a positive outcome for both the patient and the dental practice.
- Assists patients with billing-related questions, payment options,and financial arrangements.
- Informs patients about additional dental services or treatments available at the practice, promoting a higher level of dental care and oral health.
- Educates patients about the benefits and importance of maintaining good oral health and the various dental procedures available. Conduct recall campaigns to re-engage patients who may be due for regular check-ups or treatments.
- Initiates outbound calls to existing and potential patients to schedule dental appointments.
- Strives to meet or exceed call center performance metrics, such as call volume, average call handling time, and customer satisfaction.
- Participates in training sessions and workshops to improve customer service skills and product knowledge.
Employment Type
Full Time
Department / Functional Area
Key Skills
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