Food Beverage Ambassador
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Job Description
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact, Provide menus and announce Waiter/Waitress’s name
- Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
- Offer assistance to colleagues when required, to ensure designated work goals are met.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Responsible for the collection and input of any relevant guest history in profile
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
- Observe the cleanliness and maintenance of the outlet and the entrance area
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
- Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
- Reassure the guests’ satisfaction upon their departure
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
