Reservations Clerk FB

• Receive restaurant reservations and ensure maximum up selling
• Prepare reservation update daily
• Ensure that Guest Comment Cards data are being recorded
• Regularly send HTML and other promotional materials to the database
• Update regularly the Food & Beverage database
• Handle telephone inquiries regarding the promotions run by the restaurants in a polite and courteous manner and as per standards fixed by Hotel
• Prepare memos, correspondence, emails and letters internal and external
• Ensure all correspondence is filed in a methodical systematic basis
• Have full understanding of the procedures when handling restaurant reservations
• Send quotation to guests for group reservations upon request
• Prepare and assist in sending out bulk mailings occasionally
• Prepare daily the buffet tags, menus, etc. of the Food & Beverage Outlets
• Follow up the reports required from the Food & Beverage Outlets
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.