Call Center Executive

Responsibilities

• Manage a high volume of incoming calls in a timely and professional manner
• Provide accurate and efficient support to customers, addressing their inquiries, concerns, and requests
• Resolve customer complaints and issues promptly, aiming to exceed customer expectations
• Maintain a comprehensive knowledge of the company's products and services, staying up-to-date with any changes
• Document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system
• Collaborate with other team members and departments to escalate and resolve complex customer issues
• Handle customer accounts, including updating information and processing orders or returns
  

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving skills and the ability to think quickly on your feet
• Exceptional customer service skills and a genuine desire to help customers
• Proven ability to handle challenging situations with calmness and professionalism
• Solid organizational and time management abilities, with the capacity to prioritize and manage multiple tasks simultaneously
• Proficiency in basic computer skills, including MS Office applications and CRM systems
• Previous experience in a call center or customer service role is a plus, but not required