IT Support Officer
Posted on :
14-10-2024
Employer Active
1 Vacancy
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Job Description
- Routine administrating and maintenance of AE’s core IT operating systems and productivity suites.
- Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Administration and management of windows-based systems and group policies for AE (HQ and AA).
- Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Administration of Datacenters / Server rooms and its equipment
- Administration of enterprise security solutions such as anti-virus and Veeam back-up
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
- Perform routine/scheduled audits of the systems, including all backups.
- Administration of Active Directory domain controllers and group policies.
- Administration of Microsoft Office 365.
- Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
- Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
- Set up user accounts and workstations
- Support end users (password reset, lockunlock accounts etc)
- Implement the group policies for user accounts and workstations
- Administrating and maintaining the file servers
- Monitoring and maintaining DR Site (Azure or other)
- Upgrade systems with new releases, patches, and upgrades
- Support and resolve software and application issues
- Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
- Configuration and maintenance of back-up
- Troubleshooting, root cause analysis and documentation of IT related issues
- Effective utilization of IT helpdesk solution for routine IT operations.
- Monitoring system performance
- Support site engineers with all the desktop applications, workstations and related equipment problems and resolve them in a timely manner.
Employment Type
Full Time
Department / Functional Area
Key Skills
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