Lead the Customer Support Team of a Startup
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Mailscale were helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this we need talented leaders just like you :)
Does this excite you
Tasks
- Lead hire and manage a support team.
- Develop implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000 business customers.
- Growth: Advance your career in an exciting fast-growing startup.
- Innovation: Work in a dynamic forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
We’re all just one email away. From our dream job, customer, mentor and life-changing opportunity. At Mailscale, we enable businesses to use email as a marketing channel at scale. As a result, our customers are finally being seen.
