Lead the Customer Support Team of a Startup
Posted on :
04-10-2025
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1 Vacancy
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Job Description
At Mailscale were helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this we need talented leaders just like you :)
Does this excite you
Tasks
- Lead hire and manage a support team.
- Develop implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000 business customers.
- Growth: Advance your career in an exciting fast-growing startup.
- Innovation: Work in a dynamic forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
Employment Type
Employee
Key Skills
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