FR Agency Assistant Manager
Posted on :
03-06-2024
Employer Active
1 Vacancy
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Job Description
- Drive their respective RM to achieve the monthly target assigned by the management.
- Monitor daily productivity of the RM’s and ensuring the agencies achieve their Daily run rate to achieve the target
- ACR to be maintained across all agencies.
- Performance is monitored at collector and team level at the agencies.
- Ensuring consequence management is in place for any breach of contractual terms.
- Regular visits to the agency
- Monthly Agency Payouts / Invoices – Validating the allocation and actual payments received in the accounts.
- To ensure CPR mandates are followed.
- Ensure Agencies are following ethical collection practices.
- Effectively manage complaints and ensure resolutions are given to the customer and TAT is adhered to.
- Propose and obtain approvals on the settlement from the management.
- Close/terminate accounts after receiving the payments as per the agreed settlement and issue required clearance letters to the customer.
- Lead, Motivate and develop the Team to achieve the Agency objectives.
- Manage reward, reorganization for the respective agency.
- Ensure staff coaching and feedback is happening for the Low performers.
- Ensure agencies follow strict compliance to banks policies and Procedure.
- Identifying the gaps in the process and recommend changes on timely basis.
- Regular review on agency performance and required corrective actions to improve the performance of the agency.
- Ensure customers allocated to the agencies are treated fairly and within the allowed debt collection practice of the respective country.
Employment Type
Full Time
Department / Functional Area
Key Skills
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