Senior Product and Customer Insights Manager Customer Experience amp Business Trends CXBT - Amazon Middle East and North Africa FZ-LLC

• 5 years of product or program management product marketing business development or technology experience
• Bachelors degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Proficiency in SQL and experience with statistical analyses tools.

Amazon is looking for an experienced talented and detail oriented individual to join our Customer Experience and Business Trends team to support our business in Turkey and Middle East. Our teams mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas activities and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.

Key job responsibilities

• Manage Ambiguity: Understand complex business problems across business units geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience.
• Study Management: Lead large and complex studies including scoping with business leaders study design data collection data analysis recommendations and presenting results to senior management.
• Stakeholder Management: Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers experience.
• Team: Support hiring and onboarding of new team members and contribute to our highperforming culture.

A day in the life
The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations demonstrate analytical thinking problemsolving skills and strategic thinking have experience influencing and earning the trust of senior stakeholders and driving business teams to take action have a strong sense of urgency and commitment and possess remarkable creativity and excellent business judgment.

In this position you will innovate build new methodologies to generate insights and make recommendations to senior leaders and drive actions that directly impact our current and future customers. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic innovative and fastpaced environment to constantly build your skill set and address new challenges. You will help Amazon continually raise the bar and achieve our vision: to be Earths Most CustomerCentric Company!

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including : Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• MBA 79 years of relevant work experience or an equivalent combination of education and work experience.
• Robust quantitative and qualitative analytical skills excellent attention to detail and good business acumen.
• Proficiency in either regional language: Turkish or Arabic (verbal written reading)
• Experience in an international work environment in areas such as management consulting internet technology retail consumer goods or research firm.

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