Customer Service Executive

IIQAF (International Institute of Quality Assurance and Finance) is a leading global institution that provides comprehensive education and training programs for professionals in the fields of quality assurance and finance. Our mission is to develop highly competent and skilled individuals who can contribute to the growth and success of organizations around the world.

Position Overview:

As a Customer Service Executive at IIQAF you will play a vital role in ensuring that our clients have a positive and seamless experience with our institution. You will be responsible for handling all incoming inquiries resolving any issues and providing exceptional customer service to our students and alumni. The ideal candidate is a highly organized and customerfocused individual with excellent communication skills and a passion for helping others.

Key Responsibilities:

Serve as the first point of contact for all customer inquiries and provide timely and accurate responses

Process student enrollments payments and refunds in a fast and efficient manner

Communicate with students and alumni via phone email and social media to address any issues or concerns

Collaborate with other departments to resolve complex problems and provide followup to ensure customer satisfaction

Maintain accurate records of all customer interactions and transactions

Monitor customer feedback and provide suggestions for improvement to management

Assist in creating and updating customer service policies and procedures

Stay uptodate with IIQAF programs and services to effectively address customer inquiries and concerns

Requirements

Benefits