- Build and nurture strong relationships with clients acting as their primary point of contact
- Understand client pain points challenges and objectives to address their needs effectively
- Provide personalized attention and support to clients ensuring their satisfaction and loyalty
- Work predominantly on client premises being readily available for meetings consultations and discussions
- Identify opportunities for crossselling our products and services to meet client requirements and drive revenue growth
- Actively promote and recommend solutions that align with client goals and objectives
- Attend company strategy meetings to contribute insights and align client needs with organizational goals
- Collaborate crossfunctionally with Service Delivery and Project Management departments to ensure seamless execution of client initiatives
- Conduct thorough analysis of client business requirements considering both immediate needs and longterm objectives
- Identify key pain points challenges and opportunities for improvement through client consultations and interactions
- Compile and organize client requirements into structured reports ensuring clarity accuracy and relevance
- Use a systematic approach to document and communicate client needs facilitating efficient decisionmaking and solution development
- Liaise with the Business Analyst Service Delivery and IT departments to relay client requirements and facilitate seamless communication
- Provide insights and recommendations to these departments based on client feedback and analysis
Requirements
- Proven experience in IT account management preferably in a clientfacing role.
- Strong interpersonal and communication skills with the ability to engage and influence stakeholders.
- Ability to understand and address client needs with a focus on delivering exceptional service and value.
- A proactive and resultsdriven mindset with a track record of achieving business targets.
Bachelor s degree in Computer Science, Information Technology, or related field. At least 5+ years of experience in administering Citrix VDI environments. Citrix Certified Associate Virtualization (CCA-V) or higher certification preferred. Proficient in Citrix XenDesktop, XenApp, and supporting technologies