Clinical Manager

Customer Care & Administrative Duties

• Manage all internal and external sales and marketing reported issues, negative interactions, and customer complaints.
• Assist in providing in-services, training, and additional support for agencies, facilities, and all accounts under TWP.
• Serve as a liaison between the clinical supervisor, clinicians, other departments, and external customers.
• Collaborate with administrative staff to optimize clinical workflows, streamline processes, and improve efficiency.
• Participate in budget planning and resource allocation for the clinical department.
• Identify metrics and formulate quarterly goals for the team to achieve.
• Attend all required meetings for the Clinical Manager role.
• Submit progress reports monthly to the Clinical Leadership team.
• Commit to professional development and participate in departmental pilot testing of new products, projects, and programs.
  

ATTRIBUTES NEEDED FOR THE ROLE

• Bachelor's degree in healthcare administration, health services administration, or similar.
• Master's degree in a related field preferred.
• RN or, more significant, licensure. (Compact State License)
• Wound Care Certification or intent to be certified within six months.
• Valid and unrestricted driver’s license.
• Current BLS certification.
• Strong communication, teamwork, and organizational skills.
• Performance exceeding expectations based on the last performance review.
  

What You Have Already Achieved

• Experience managing or supervising clinicians in a healthcare facility (SNF, Hospice, etc.)
• Ability to supervise and motivate clinic staff to perform their duties efficiently.
• Exceptional organizational skills to ensure that quality services are provided.
• Knowledge of procuring supplies, equipment, and staff needed at the clinic.
• Proficiency in managing budgets, billing, and negotiating with suppliers and vendors.
• Competency with computer-based healthcare administration systems- MediXcel EMR.
• Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Technical aptitude with the ability to adapt, learn quickly, and teach others
• Proficient use of MS Office Suite (particularly Excel and PowerPoint), Google Sheets, Google Docs, Google Drive, etc.
  

Benefits

• Highly competitive compensation package
• Vacation and sick days
• Medical, Dental, and Vision insurance
• 401K plan available
• Mileage Reimbursement