Principal Program Manager

Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner

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Provide a single point of contact for customer leadership and project teams

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Own work-back schedules, generating communications and presentations, and planning and coordinating meetings

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Take large, complex projects and break them down into tasks, milestones, and deliverables

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Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity

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Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success

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Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership

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Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary

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Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

Preferred Qualifications

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BS or MS degree or equivalent experience relevant to functional area

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Eight (8+) or more years managing high visibility implementation projects and/or customer engagements

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A skilled problem-solver and strategic thinker who takes ownership

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The ability to work autonomously, make high impact decisions, and judgement calls

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Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels

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Thrive in an innovative, ambiguous, and fast-paced environment

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PMP, PgMP, or equivalent project management certification is a plus