IT Analyst

Job Description

• Support & Maintenace of T.T. infrastructure including telecommunications.
• Implement technology-related processes, system and telecommunications.
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
• Responsible for daily backup and restores.
• Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
• Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
• Perform routine daily clerical functions regarding integrity of computer systems.
• Other duties as assigned
• Support AV
  

Qualifications

• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong guest interactions skills.
• Strong technical background, with specific requirement as follows:
• Detailed knowledge of operating systems including Win7
• Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
• 1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
• Microsoft Certified Software Engineer
• Understand of Cisco Netwoking Equipment
• Understand of TCP/IP networks.